• A monthly line of Credit is The Equity's most popular option for customers. This allows customers to make charges over the course of a calendar month and then pay for those charges by the 12th day of the following month. 
  • ​For example, if a customer receives a home propane delivery on January 4, uses the self-serve fuel pumps on January 15 and purchase motor oil on January 31. All three purchases would be due in full on February 12 to avoid late charges. This is the first line on the statement: Due MM/12/YY.
  • A Booking is a contract to lock in pricing and product. Bookings have an expiration date. Customers are not required to pay bookings, but unpaid booking prices are not guaranteed in-season.
  • ​An Invoice is for product that they have received or will be receiving. Customers are required to pay invoices. Invoices unpaid after their due date are subject to late fees (12th of the month) and finance charges (last day of the month).
  • A Statement is a summary of activity on a customer's account for the prior month. Customers are required to pay the balance by the due date. The statement balance unpaid after the due date is subject to late fees (12th of the month) and finance charges (last day of the month).


  • When you receive your statement in the upper righthand there will be a total amount due. If this amount is negative, it generally means there is a credit balance on your account. If you go to the end of your statement there will be a summary of accounts including current, 1-30, 31-60, over 60, over 90, unapplied, budget billing and prepay. Here you will be able to determine the amount due. Unapplied is a credit balance on account.


  • Statements are mailed out the first business day of the month.
  • Statements are sometimes delayed due to the month ending on a weekend and federal holidays.
  • If the last day of the month falls on a Friday or Saturday, statements will be mailed on the following Monday or business day. New Year’s Day, Independence Day and Labor Day holidays generally delay the mailing of statements due to closure of the post office and our corporate office.
  • For these reasons, The Equity recommends My Farm Records to ensure prompt receipt of your statement when they are printed on the last day of the month in the form of an electronic copy.